All classes must be booked before attending. We do not take walk-in’s.
Classes can be booked up to 15 minutes before start time.
Bookings for studio classes can only be made 30 days in advance.
You must cancel your space in a class, workshop or on the waitlist if you can no longer.
You can cancel online OR email OR call us.
Calm Collective has a 3-hour late cancellation policy for all studio classes. Cancellations must be made online via the website.
Late Cancellation: If you cancel your visit within 3 hours of class start time, your pass will be deducted as if you attended.
There is a £3 fee for Unlimited Pass holders (Unlimited Members & Introductory Offer users)
Early Cancellation: Any cancellation made before the 3 hour window will result in the pass being returned to your account for future use.
No Show: Should you not attend and fail to cancel; your pass will be deducted as if you attended & you will be charged a £5 ‘no show’ fee
Workshops: have a 24-hour cancellation policy & all events are non-refundable. Should you cancel before that date you will be given options for transferring your pass to another event or crediting your account.
Online classes: There is no cancellation policy for online sessions, you can cancel up to class start time.
Class cancellation by Calm Collective: We have the right to cancel a class up to start time – if a class is cancelled by Calm Collective your pass will be returned for future bookings. A class cancellation by Calm Collective does not entitle you to a refund of your pass.
If a class is full you can waitlist for the session
You will be notified by email and/or text should a space become available.
If you are unable to make the class, you must cancel as you will still be under our cancellation policy terms and could get charged.
If you do not get into the class, the pass will be returned to your account for future bookings.
Refunds are not available on any passes that have been used to book into sessions, even if a cancellation has been made.
Refunds are only given in special circumstances and at the discretion of the studio. There may be an admin charge for any refunds over £30.
Refunds will not be given to any annual passes or memberships.
You can extend a pass for a fee, or if you are no longer able to attend the studio, you can gift your passes to others.
Please see our Terms & Conditions page, or reflect upon your purchase receipt email for more information.
If you have any queries please email [email protected] for more information