Terms & Conditions


Classes & Workshops

We ask that all clients book online before attending a class. We cannot guarantee a space for you if you arrive without booking.

The Intro Offer is for all new members of the studio, to be eligible for this offer it must be your first purchase.

Class passes, Membership’s & Drop-In’s can be used on any of our classes at Calm Collective unless stated otherwise.

Class passes, Membership’s & Drop-In’s cannot be used to attend a workshop.

We ask that all students arrive at least 10 minutes before a class starts. If you arrive late to a class you may be turned away.

There will be no late arrivals to Hot Yoga – if you are late to a Hot Yoga class you will be turned away

All passes have a cooling off period of 10 days where you have the right to a refund, however you are not refunded if you have used your pass to book onto any classes.

Concession rates

To apply for discounted pricing options you must provide identification with your name clearly stated and relevance to your chosen concession bracket; NHS, MET police, LFB, Student or OAP.

Calm Collective has the right to confirm your eligibility for concession prices at any time. If we find you are no longer eligible for concession prices we will remove your concession account and you will have to pay the full price for items.

Contract pausing

You are welcome to pause your membership for up to 1 month a year

Injury or illness is an indefinite suspension and we are happy to pause until you are ready to return to sessions

Refund policy

There is a cooling off period of 10 days from the date of purchase in which you have the right to cancel any purchase and be fully refunded.
You cannot receive a refund on any items used.
You will not be refunded on early cancellations, the pass will be added back to your account.

Cancellation Policy

If you cannot attend a class you must cancel 3 hours before the class starts or you will be charged. If you do not turn up to a class you will still be charged for the class you did not attend.

If you ‘no show’ to a class (did not attend without cancelling) 2 or more times in a month we will suspend your booking rights

There is a 24 hour cancellation policy on workshops. There are no refunds on any workshops.

If you wish to cancel your membership you must do so after the initial period of 3 months, you cannot cancel before this time.
To cancel a membership please email hello@calmcollective.com with at least 10 days notice.

 

 

Calm Collective cannot take any responsibility for injury sustained during classes at the studio unless where injury has occurred through proven negligence. If you are injured, feel unwell or have a health condition please make your teacher and/or reception staff aware. Please consult a qualified medical practitioner if it is a continued issue and only attend classes if you feel well enough.

By registering with Calm Collective you agree to the terms & conditions laid out on our website.