Terms & Conditions

Studio Terms & Conditions

All sessions must be booked via our website.
We cannot guarantee a space for you if you arrive without booking.

We ask that all students arrive at least 10 minutes before a class starts.
We do not allow late arrivals to classes.

Concession Rates

To apply for discounted pricing options, you must provide identification with your name clearly stated and relevance to your chosen concession bracket; NHS, MET police, LFB, Student or over 60.

Calm Collective has the right to confirm your eligibility for concession prices at any time.

If we find you are no longer eligible for concession prices we will remove your concession account and you will have to pay the full price for items.

Refund Policy

Refunds are not available on any passes that have been used to book into sessions, even if a cancellation has been made.
Refunds are only given in special circumstances and at the discretion of the studio. There may be an admin charge for any refunds over £30.
Refunds will not be given to any annual passes or memberships.
You can extend a pass for a fee, or if you are no longer able to attend the studio, you can gift your passes to others.
Please see our Terms & Conditions page, or reflect upon your purchase receipt email for more information.

Cancellation Policy

Calm Collective has a 3-hour late cancellation policy for all classes. Cancellations must be made online via the website.

Late Cancellation: If you cancel your visit within 3 hours of class start time, your pass will be deducted as if you attended. There is a £3 fee for Unlimited Pass holders (Unlimited Members & Introductory Offer users)

Early Cancellation: Any cancellation made before the 3 hour window will result in the pass being returned to your account for future use.

No Show: Should you not attend and fail to cancel; your pass will be deducted as if you attended & charged a £5 ‘no show’ fee

Workshops: have a 24-hour cancellation policy & all events are non-refundable. Should you cancel before that date you will be given options for transferring your pass to another event or crediting your account.

Online classes: There is no cancellation policy for online sessions, you can cancel up to class start time.

Class cancellation by Calm Collective: We have the right to cancel a class up to start time – if a class is cancelled by Calm Collective your pass will be returned for future bookings. A class cancellation by Calm Collective does not entitle you to a refund of your pass.

Pass Extensions

Class passes may be extended once for up to 2 months for a £5 administrative fee, provided the request is made before the pass expiry date or within 30 days of expiry.

Waitlist Policy

If a class is full you can waitlist for the session
You will be notified by email and/or text should a space become available.
If you are unable to make the class, you must cancel your space on the waitlist as you will still be under our cancellation policy terms and could get charged.
If you do not get into the class, the pass will be returned to your account for future bookings.

Contract Suspension

You are welcome to pause your membership for up to 1 month a year
Injury or illness is an indefinite suspension and we are happy to pause until you are ready to return to sessions

Membership Termination

You can cancel your membership any time by logging into your account and cancelling your renewal.